Privacy policy

Last Updated: July 2026

At House of Savorelle ("Savorelle", "we", "our", or "us"), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

House of Savorelle

Plot No. 43, Fortune Avenue

Kowkoor

Hyderabad – 500010

Telangana, India

Phone: +91 8919218500

Email: Info@houseofsavorelle.com

Business Hours:

Monday – Saturday

10:00 AM – 7:00 PM (IST)

2. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order or create an account, we may collect:

Full Name
Email Address
Mobile Number
Shipping Address
Billing Address
PIN Code
State and Country
Company Name (if applicable)
GST Number (if applicable)

Payment Information

Payments are processed through secure third-party payment gateways.

We do not store:

Debit Card Numbers
Credit Card Numbers
CVV
Net Banking Passwords
UPI PINs

Payment providers securely process your payment information according to their own privacy policies.

Order Information

We collect details including:

Products purchased
Order history
Order value
Discounts used
Delivery preferences
Exchange and return history

Device Information

When you browse our website, we may automatically collect:

IP Address
Browser Type
Device Type
Operating System
Time Zone
Language Preference
Website Usage Data
Pages Visited
Time Spent on Website
Referral Source

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your shopping cart
Save login preferences
Improve website functionality
Understand customer behaviour
Measure website performance
Deliver personalized advertisements

You may disable cookies through your browser settings; however, some website features may not function properly.

3. How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver purchased products
Verify customer identity
Process payments
Provide customer support
Respond to enquiries
Manage returns and exchanges
Send order confirmations
Share shipping updates
Improve website performance
Personalize your shopping experience
Detect fraudulent transactions
Prevent misuse of our website
Conduct analytics and market research
Send promotional emails, SMS, and WhatsApp communications (where permitted)
Comply with applicable legal obligations

4. Marketing Communications

With your consent or where legally permitted, we may send:

Promotional emails
New collection launches
Exclusive offers
Festival sales
Product recommendations
Newsletters
Event invitations

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us.

5. Information Sharing

We value your privacy and do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers such as:

Payment Partners

To securely process transactions.

Courier & Logistics Partners

To deliver your orders.

Technology Providers

To operate our website, customer support systems, and analytics tools.

Marketing Partners

To deliver promotional communications and advertisements.

Legal Authorities

Where disclosure is required by law, court order, or government authority.

All third-party partners are expected to protect your information and use it only for the services they provide on our behalf.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against:

Unauthorized access
Loss
Theft
Misuse
Alteration
Disclosure
Destruction

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to:

Fulfil your orders
Provide customer support
Maintain business records
Resolve disputes
Comply with legal, tax, and regulatory requirements

When your information is no longer required, it will be securely deleted or anonymized where feasible.

8. Your Rights

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Update your account details
Request deletion of your personal data (subject to legal obligations)
Withdraw consent for marketing communications
Request information regarding how your data is processed

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or payment providers.

We are not responsible for the privacy practices, security, or content of these external websites. We encourage you to review their respective privacy policies before providing any personal information.

10. Children's Privacy

Our website is intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under 18 years of age. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. International Users

If you access our website from outside India, your information may be processed and stored in India or other jurisdictions where our service providers operate.

By using our website, you consent to such transfer, storage, and processing.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

The revised Privacy Policy will be posted on this page with the updated effective date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.