Refund policy
Customer satisfaction is important to House of Savorelle. If you are not completely satisfied with your purchase, please review the following policy carefully.
Return Window
Eligible products may be returned within 7 days from the date of delivery. Fashion brands commonly require items to remain unused with tags attached, and clearly disclose exclusions for sale or customized products.
Eligible Returns
Returns are accepted if:
- Wrong item received
- Wrong size shipped by Savorelle
- Manufacturing defect
- Damaged product
- Missing item in shipment
Return Eligibility
Returned products must be:
- Unused
- Unwashed
- Unaltered
- Free from perfume or deodorant
- Without makeup stains
- With original tags attached
- Returned in original packaging
- Accompanied by invoice
Returns failing quality inspection may be rejected.
Non-Returnable Items
The following cannot be returned:
- Customized outfits
- Altered garments
- Made-to-order pieces
- Accessories marked non-returnable
- Final Sale items
- Clearance products
- Products damaged due to misuse
Return Will be Created
To initiate a return:
Email:
Info@houseofsavorelle.com
Include:
- Order Number
- Registered Mobile Number
- Reason for Return
- Images of Product
- Images of Packaging
- Unboxing video (recommended for damaged deliveries)
Our support team will respond within 1–2 business days.
Reverse Pickup
Where service is available:
- Reverse pickup will be arranged.
If unavailable:
- Customers may self-ship.
Reasonable courier costs may be reimbursed upon approval.
Quality Inspection
Every returned product undergoes inspection.
Returns not meeting eligibility criteria may be sent back to the customer.
Refund Timeline
Once approved:
- Refunds are processed within 5–7 business days.
- Bank processing may take an additional 3–7 business days depending on the payment provider.
Refund Method
Refunds are issued to the original payment method.
For Cash on Delivery orders, refunds will be processed via bank transfer after receiving valid account details.
Shipping Charges
Original shipping charges (if any) are generally non-refundable unless the return is due to:
- Wrong product
- Manufacturing defect
- Damaged delivery
- Incorrect shipment by Savorelle
Fraud Prevention
Savorelle reserves the right to reject returns where repeated misuse, excessive returns, fraudulent claims, or policy abuse is identified.
Contact Us
House of Savorelle
Plot No. 43, Fortune Avenue,
Kowkoor,
Hyderabad – 500010,
Telangana
Phone:
+91 8919218500
Email:
Info@houseofsavorelle.com
Business Hours:
Monday–Saturday
10:00 AM–7:00 PM