Terms of service

Effective Date: July 2026

Welcome to House of Savorelle ("we", "our", "us"). These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our website.

1. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
The information provided by you is true, accurate, and complete.
You are legally capable of entering into a binding contract under the applicable laws of India.

2. Products & Pricing

All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
Product colours may vary slightly due to photography, lighting, and screen settings.
We reserve the right to modify product prices, descriptions, specifications, or discontinue products without prior notice.
Availability of products is subject to stock.

3. Order Acceptance

Placing an order constitutes an offer to purchase a product. House of Savorelle reserves the right to accept or reject any order at its sole discretion.

We may cancel orders due to:

Product unavailability
Pricing or technical errors
Payment failure
Suspected fraudulent transactions
Violation of these Terms & Conditions
Requests from law enforcement or regulatory authorities

If payment has already been received for a cancelled order, the applicable amount will be refunded to the original payment method.

4. Payments

We accept payments through secure and authorised payment gateways, including PhonePe and other supported payment methods.

By making a payment, you represent and warrant that:

You are authorised to use the selected payment method.
Payment information provided is accurate and complete.
The transaction is lawful.

House of Savorelle does not store your complete debit card, credit card, UPI PIN, or banking credentials. All online payments are processed through PCI-DSS compliant payment service providers.

5. Shipping & Delivery

Orders are processed after successful payment confirmation.

Estimated delivery timelines are provided for convenience and may vary depending on:

Delivery location
Courier partner operations
Weather conditions
Public holidays
Force majeure events

House of Savorelle shall not be liable for delays caused by third-party logistics partners.

6. Returns, Replacements & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Refunds are processed only after successful inspection and approval of the returned product.

Refund timelines depend upon the payment method and banking partner.

Shipping charges are refundable only where required under our Return & Refund Policy.

7. Cancellation Policy

Customers may request cancellation only before the order has been packed or dispatched.

Orders that have already been shipped cannot be cancelled and must follow the Return Policy.

House of Savorelle reserves the right to cancel any order in cases including but not limited to inventory errors, suspected fraud, pricing discrepancies, duplicate orders, or technical issues.

8. User Responsibilities

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorised access to our systems.
Upload malicious software or harmful code.
Interfere with website functionality.
Misuse coupons, offers, or promotional campaigns.
Place fraudulent or fake orders.

Violation of these terms may result in cancellation of orders and restriction of access.

9. Intellectual Property

All trademarks, logos, designs, product images, graphics, text, videos, website layouts, and other content displayed on this website are the exclusive property of House of Savorelle unless otherwise stated.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, House of Savorelle shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Use of the website
Delay in delivery
Product availability
Payment gateway interruptions
Technical failures
Third-party service interruptions

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

11. Fraud Prevention

House of Savorelle reserves the right to refuse or cancel any transaction that appears suspicious or fraudulent.

Additional verification may be requested before processing certain orders.

Any fraudulent activity may be reported to payment partners, banks, and law enforcement authorities.

12. Third-Party Services

Our website may use third-party services including payment gateways, logistics providers, analytics tools, and communication platforms.

We are not responsible for the policies, services, or content of third-party providers.

13. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

By using this website, you consent to such collection and processing.

14. Force Majeure

House of Savorelle shall not be liable for failure or delay in performing obligations caused by circumstances beyond reasonable control, including natural disasters, pandemics, government actions, internet failures, strikes, transportation disruptions, or other force majeure events.

15. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana.

16. Changes to These Terms

House of Savorelle reserves the right to amend these Terms & Conditions at any time.

Updated versions will be published on this website with the revised effective date. Continued use of the website constitutes acceptance of the revised Terms.